WhatsApp Commerce Policy
At Webspec Solutions LLP, we strive to comply with WhatsApp’s Commerce Policy to ensure that our services are transparent, secure, and aligned with applicable regulations. By engaging with our WhatsApp Business services, you agree to adhere to the policies outlined below.
Scope of Usage
- Use our product and service catalog
- Enable payment features
- Provide commerce experiences such as promotional messages via WhatsApp
Non-compliance may result in restrictions or termination of access to WhatsApp Business features.
Responsibilities
1. Prohibited Listings
Webspec Solutions LLP will not list or facilitate the sale of prohibited items such as:
- Adult products
- Alcohol
- Drugs or prescription items
- Weapons, ammunition, or explosives
- Gambling or hazardous materials
- Digital media facilitating unauthorized access
2. Permitted Listings
We ensure that only permitted items such as software products, IT services, and relevant accessories are listed.
3. Tax and Compliance
You, as a customer or business partner, are solely responsible for any applicable taxes, duties, or additional charges.
Communication Guidelines
If a query involves prohibited items, we will redirect customers to alternative platforms as per WhatsApp guidelines. For example, if alcohol is mentioned, discussions must move to a non-WhatsApp channel. Webspec Solutions LLP commits to providing a safe, discrimination-free environment across all communications.
Third-Party Liability
We do not assume responsibility for third-party infringements, unauthorized use of trademarks, or counterfeit items shared through WhatsApp.
Transactions and Fulfillment
All transactions conducted via WhatsApp are the sole responsibility of the parties involved. WhatsApp is not liable for processing, payments, or order fulfillment.
Prohibited Practices
Webspec Solutions LLP abides by WhatsApp’s strict regulations on:
- Sharing discriminatory or misleading content
- Selling unsafe or harmful items
- Violating intellectual property rights
Customer Support
For further clarifications or support regarding our WhatsApp Business services, please contact us directly at [insert contact details].
Policy Updates
This policy is subject to change to comply with WhatsApp’s updated guidelines and relevant laws.